Nicole Lee USA Expandable Pet Carrier Backpack

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If you need additional assistance or information on products listed on our site, please don't hesitate to contact us.

We try our best to provide size charts for all of our products, if you don't see a size chart, please contact us and we'll give you general size ranges.

Returns Policy

You can return most new, unopened items within 14 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.

Your refund should typically arrive within two weeks after you hand the package to the return shipper. In many instances, you may receive the refund sooner. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the processing time once we receive the return (3 to 5 business days), and the bank's processing time for the refund request (5 to 10 business days).

To initiate a return, log in to your account, access the order through the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. We will send you an email notification once we have received and processed the returned item.

Shipping

We ship domestically. Shipping costs and delivery times vary depending on the destination and shipping method selected. We will make every effort to ship your order promptly.